FCA Toolbox FAQ

What is FCA Toolbox?

FCA Toolbox is a free, easy-to-use application that allows you to download and install available map updates or other content (Point of Interest - POI) onto your customers navigation system.

How can I update my existing maps?

You can update the maps via FCA Toolbox application. Please check the Guide for detailed information about the map update process.
Navigate to the 'Available update' screen in the FCA Toolbox where all updates are listed. Please make sure that you have run the navigation system at least once in your vehicle before attempting to update.

How can I obtain the latest version of the FCA Toolbox?

Once a new version of FCA Toolbox is available, the program will automatically instruct you to update your current version. If you are uncomfortable using this automatic update method, you can choose to install the newest FCA Toolbox from fca-mapupdate.welcome.naviextras.com site and download the installation program accompanying the latest version of FCA Toolbox.

Can I install the FCA Toolbox to Windows?

Yes, FCA Toolbox can be used with the latest and two previous versions of Microsoft Windows.

Can I install FCA Toolbox to Mac?

Yes, FCA Toolbox can be used with the latest and two previous versions of MacOS.

Do I need an internet connection to download the latest maps/content?

The FCA Toolbox needs to connect to online servers for completing various functions including checking for updates and downloading the latest maps.

How do I start the FCA Toolbox?

When you downloaded and installed the FCA Toolbox, launch it with the icon on your desktop.

What languages does the FCA Toolbox support?

The FCA Toolbox is available in multiple languages. Please use the LANGUAGE selector to view all available languages.

How can I create an FCA Toolbox account?

To download map updates you need to create an account in the FCA Toolbox application. Start the FCA Toolbox, click on ’Registration’ and provide your name, email address and password.

I forgot my password. What can I do?

If you forgot your password, use the Forgot Password link to recover your password.

I have not received the forgotten password email. What can I do?

First, please check to see if it is in your email’s spam folder. If you do not find the email, you can send a new reminder or you can contact Customer Care.

What is Mopar_® Map Care?

Mopar_® Map Care is a map update subscription for your navigation device, which provides free map updates during its period.

How can I update my existing maps?

You can update your customers maps via FCA Toolbox application. For a quick reference, follow these 3 steps:

1. Download FCA Toolbox to your computer and launch it. Login to your account.
2. Follow the instructions on the screen to update your map.
3. Insert your USB stick into the navigation device and update the system.

Please check the Guide for detailed information.

How can I check the availability of any map updates?

Please visit your nearest dealership about information on your available map updates.

How often should I check for map updates?

Map updates are released once a year.

Can I install available updates later?

Yes, all available updates can be installed later at any point in time.

How long should it take to download the map data?

The download time varies based on the content being downloaded and your internet connection speed. It is recommended to use a broadband internet connection for downloading updates and new contents.

How do I resolve a connection error?

A connection error indicates that the FCA Toolbox is unable to reach the online update servers. Please ensure there is an active internet connection available and try to load the FCA Toolbox again. Please check the Antivirus, Firewall and Proxy Settings that there are no restrictions, because that can cause connection error, as well.

Why is FCA Toolbox not detecting USB flash drive?

Make sure you have enough free space on the USB flash drive to which you wish to download map update. Minimum recomended free size: 16 GB.
Check if the USB flash drive slot (reader) on your computer is working properly.

Why am I seeing ‘The computer has insufficient free space’?

FCA Toolbox needs to first download the selected products from an online server before copying the data to your USB drive. If you see this error, please ensure you have sufficient free space on your computer and restart the download and install process. The free space required varies according to map region.

Why does the download process fail?

The most possible cause is that the FCA Toolbox cannot reach the update server due network issues. Please check your network connectivity.

What should I do if my data carrier is recognized as a Local Disk by default?

Start the Map Updater with the data carrier detached and mount/insert the data carrier to your computer when prompted by the Map Updater software.

How can I check if my data carrier is recognized as a Local Disk by default?

If you are using Windows, you can check this setting when you right-click the disk, select Properties, and check the "Type" field.
If you are using macOS, you can use the Disk Utility to check this setting.

Do you have a contact centre for support?

If you experience any problems while using FCA Toolbox, or you have a question or complaint, you can contact the Customer Support team. Go to Help menu (in the top left-hand corner of FCA Toolbox) and choose the [Cutomer Care] icon.